The rules
| What happens | What you get back |
|---|---|
| You cancel 12 hours or more before the start | Everything you paid for the booking |
| You cancel less than 12 hours before the start | Nothing |
| You do not come | Nothing |
| The turf cancels the booking, for example for rain, maintenance or a fault at the turf | Everything you paid for the booking, whatever the time |
| You paid more than the booking's total | The extra |
| Your payment went through after your hold on the time had ended, and the time could not be kept | The whole payment |
An example: for a booking that starts at 7 PM on a Saturday, cancel by 7 AM that Saturday to get everything back. The app shows this deadline, as a clock time, on every booking.
How to cancel
Open the booking in the Beyond 11 app and choose Cancel booking. Before you confirm, the app tells you what you will get back. If you booked at the desk, contact us: the same rules apply.
How the money comes back
- A refund of a payment made in the app starts automatically when the booking is cancelled. It goes back through Razorpay to the card, UPI account or bank account you paid from.
- It reaches you in 5 to 7 working days. Your bank decides the exact day.
- Money paid at the desk is refunded at the desk or to a UPI ID you give.
- If a refund has not arrived after 7 working days, contact us with the mobile number you booked with and the date of the booking.
Nothing else is charged
There is no cancellation fee. You get back the amount you paid, in full, whenever these rules give a refund.